This page explains the terms that apply when a digital service purchased from Vinci Studio (web design, mobile app, social media management, ad management, production) is cancelled, a project is abandoned, or a payment refund is requested. These terms form an inseparable part of the Distance Service Sales Agreement.
1. General Principles
Vinci Studio's services are, by nature, labor-intensive digital services produced specifically for each client and project. As a result, cancellation and refund processes vary depending on which stage the service has reached. The terms below apply to all projects unless otherwise agreed in writing by the parties.
2. Cancellation Before the Project Begins
If the Buyer has paid a deposit but the project has not yet actually begun (no work has been carried out, including the discovery/analysis phase), the deposit paid will be refunded within 14 business days, less only any payment processor commission fees if applicable, upon the Buyer submitting a written request to bilgi.vincistudio@gmail.com.
3. Cancellation During the Project and Deduction for Work Completed
If the Buyer unilaterally wishes to cancel a project on which discovery, design, development, or production work has actually begun, the amount corresponding to the work completed up to that point (the earned fee) is deducted from the total project price, and the remaining amount is refunded to the Buyer. The percentage of work completed is calculated by the relevant project team based on the project plan and delivered outputs, and shared with the Buyer.
4. Cases Where the Right of Withdrawal for Digital Services Cannot Be Exercised
Under Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for services performed instantly in electronic form, or for goods/services prepared according to the Buyer's specific requests or personal needs. Custom web design, custom software development, mobile app development, and personalized production services offered by Vinci Studio fall within this scope; refund requests for such services, once performance has begun, are evaluated according to the work-completed deduction principle described on this page.
5. Refund Process and Payment Refund
Approved refund requests are refunded to the Buyer, using the same payment method originally used (such as bank transfer/EFT), within 14 business days at the latest following written approval by Vinci Studio. Expenditures made directly on behalf of the Buyer to third-party payment or advertising platforms (such as Google Ads, Meta Ads) are subject to those platforms' own refund policies and cannot be refunded by Vinci Studio.
6. Contact and Requests
You can submit your cancellation and refund requests, stating your project name and the reason for your request, to bilgi.vincistudio@gmail.com or by calling +90 545 814 20 04. Your request will be reviewed and responded to within 5 business days at the latest from the date it is submitted.